Question 1

How do I book a regular service?

Accepted Answer

You can book new services in your Sallyshines account.(https://www.sallyshines.co.uk/) Here's how:

• Create or log in to your Sallyshines account
 • Click Book Us(https://www.sallyshines.co.uk/book-us)
 • Fill in the website enquiry form and submit
 • You will receive a follow up email with a link to a second enquiry form
 • Fill in your details, requirements, and availability for a consultation call
 • You will need to pay an £80 registration fee
 • We will get back to you at your chosen time and provide you with a contract
 • Sign the contract and experience the Sallyshines experience!

Question 2

Can I change my assigned service professional?

Accepted Answer

Yes! We have a hassle free exchange programme that allows you to change your assigned service professional within 3 sessions, or 3 months after your first session - whichever comes first.

If you are feeling anxious that the person you're matched with doesn't match your expectations reach out to our team by phone, email, or the contact form on the Home (https://www.sallyshines.co.uk/)page and we will handle it from there!

Question 3

What should I do if there is damage to any of my property?

Accepted Answer

Due to the nature of a housekeeper's work, there may occasions when they are directly or indirectly responsible for accidental damage to property. On such occasions, we try to follow a fair system that protects both our customers and housekeepers equally.

Reporting damage
In the event of damage, this must be reported to us within 72 hours of the end of the clean. This will open a damage case and further information and photographs will need to be submitted. This further information must be provided to us within 48 hours of the case opening.
Generally:
 • Your housekeeper would not be deemed responsible for any damage due to faulty goods, 'wear & tear', or as a result of reasonable use of equipment/products.
 • £300 is the maximum goodwill credit we can award. This can only be redeemed from residential cleans, and cannot be used for anything else. We can only award this credit in the event of damage for which we know the housekeeper is responsible.
 • We will consider depreciation and 'wear & tear' when assessing how much credit to award. We use common industry benchmarks to inform these depreciation rates. For example and in general:
    • Electronics – 20% annual depreciation
    • Clothing or garments – 33% annual depreciation
 • In order to verify the purchase of a damaged item, a receipt or bank statement may be required.
 • We are unable to insure any damage resulting from the use of oven cleaning products or other corrosive cleaning products. We strongly recommend that you do not provide such products to your housekeeper unless there is need for specialist cleaning services.

You can read further our damage policy in further detail in Terms & Conditions.

Question 4

Where can I see who my assigned service professional is?

Accepted Answer

Before you book a one-off clean you will be able to select your service professional when you select a date and time for the service.

If you're already booked in for a one-off service, you'll be able to see the assigned service professional who is coming to clean on the the My Bookings (https://www.sallyshines.co.uk/members-area)tab in your Client Portal (https://www.sallyshines.co.uk/members-area/my-account)page after you login.

Question 5

How do I book a one-off service?

Accepted Answer

You can book new one-off services on the Sallyshines (https://www.sallyshines.co.uk/)website. Here's how:

• Create or log in to your Sallyshines account
 • Click Services(https://www.sallyshines.co.uk/services)
 • Select the desired service and a suitable date & time
 • Fill in your information and requirements
 • Complete payment
 • Experience the Sallyshines experience!

Question 6

How do I reschedule regular services?

Accepted Answer

Please contact our team in order to reschedule a regular service. You may reach us via email, phone, or through the Get In Touch form at the bottom of the Sallyshines home (https://www.sallyshines.co.uk/)page.

Question 7

How do I add instructions for my assigned service professional?

Accepted Answer

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